Frequently Asked Questions
Clear answers about entering our competitions, ticket numbers, Instant Wins, live draws, prizes, winners, delivery and your Gold Bank Competitions account.
We draw every advertised competition regardless of ticket sales. We do not cancel the draw, reduce the prize or move the closing date simply because a competition has not sold out.
About Gold Bank
Who are Gold Bank Competitions?
Gold Bank Competitions is operated by the team behind Gold Bank Jewellers, a genuine jewellery business based in Nottingham city centre.
We give customers the opportunity to win carefully selected gold, silver, jewellery, watches, cash and exclusive experiences.
Real Jewellers. Real Prizes. Real Winners.
Are you a genuine business with physical premises?
Yes. Gold Bank Jewellers operates from a physical jewellery store in Nottingham city centre.
We have real premises, experienced staff, specialist buying rooms and professional precious-metal testing equipment.
Customers are welcome to visit our showroom during our published opening hours.
Why should I trust Gold Bank Competitions?
Our competitions are backed by a genuine jewellery business, a real team and physical premises.
We have personally conducted more than 500 live draws and delivered more than 2,000 prizes to winners across the United Kingdom.
We show genuine prizes, publish winners, professionally verify precious metals and conduct our main draws live for customers to watch.
Where is Gold Bank based?
Gold Bank Jewellers is based in Nottingham city centre.
Collection appointments and showroom visits can be arranged in accordance with our current opening hours.
Entering Competitions
How do I enter a competition?
Select the competition you would like to enter, answer the qualifying question correctly, choose the number of entries you require and complete checkout.
Your ticket numbers will be randomly allocated after your payment has been successfully processed.
Can I choose my own ticket numbers?
No. Ticket numbers are randomly allocated by the RaffleX platform after a successful purchase.
This prevents specific numbers from being reserved and keeps the ticket allocation process fair.
Where can I find my ticket numbers?
Your ticket numbers will be shown in your order confirmation and within the relevant order in your Gold Bank Competitions account.
Please check your junk or spam folder if your confirmation email has not arrived.
Is there a maximum number of tickets I can buy? Fair Entry Limit
Yes. A single customer can purchase no more than 5% of the total tickets available in any competition.
This prevents one person from holding an excessive proportion of the available entries and gives more customers the opportunity to participate.
The exact maximum number of entries is displayed on each competition page.
Can I enter the same competition more than once?
Yes. You can place more than one order for the same competition, provided your total entries remain within the maximum 5% ticket allocation.
Why do I need to answer a question?
A qualifying question forms part of the competition entry process.
The question must be answered correctly for the paid entry to be accepted.
Do I need to create an account?
An account allows your orders, entries, ticket numbers and Instant Win information to be recorded securely against your customer details.
Please use accurate contact information so that we can reach you if you win.
Closing Times and Draws
When does a competition close?
The exact closing date and time are displayed on every competition page.
Our standard live-draw competitions normally close at 8.45pm, followed by the live draw from 9pm on our Facebook page.
What happens if a competition does not sell out? Gold Bank Guarantee
Every single Gold Bank competition is drawn, regardless of how many tickets have sold.
We do not cancel a competition, move its closing date or reduce the advertised prize simply because ticket sales are lower than expected.
The competition closes and the full advertised prize is drawn on the stated date.
Do you ever extend competitions due to low ticket sales?
No. We do not extend an advertised competition simply because it has not sold enough tickets.
The competition is drawn on the date shown on the competition page regardless of ticket sales.
Can a competition be drawn earlier?
Only competitions clearly identified as an Auto Draw may draw earlier when all available tickets have sold.
Our standard live-draw competitions are drawn at the published time.
How are live-draw winners selected?
The winning ticket number is selected at random using the draw technology integrated with the RaffleX platform.
Our main draws are broadcast live on Facebook so customers can watch the draw process as it happens.
What is the TrueNorth Generator?
TrueNorth is the random-number draw technology integrated with the RaffleX platform.
It is used to select the winning ticket number without the Gold Bank team choosing or influencing the result.
Can Gold Bank see the winning number before the draw?
No. Our team does not choose the winning number and does not know the result before the draw is completed.
What is an Auto Draw?
An Auto Draw is completed automatically through the RaffleX platform rather than during a Facebook Live broadcast.
The scheduled Auto Draw time is displayed on the competition page. An Auto Draw may take place earlier if all available tickets sell out.
Where can I watch your live draws?
Our main competition draws are shown live on the Gold Bank Competitions Facebook page.
The applicable live-draw date and time are displayed on each competition page.
Instant Wins
What is an Instant Win?
Selected competitions include additional prizes linked to predetermined ticket numbers.
When one of those ticket numbers is allocated to a valid order, the customer wins the corresponding Instant Win prize.
How will I know whether I have won an Instant Win? Immediate Result
Your Instant Win result is shown immediately after your successful purchase.
The winning information is also recorded against your account and order. Our team will then contact confirmed winners to arrange their prize.
Can I win an Instant Win and the main prize?
Yes. A ticket that wins an Instant Win remains a valid entry into the main competition unless the individual competition terms state otherwise.
Can one order contain more than one Instant Win?
Yes. If more than one ticket allocated to your order matches an available Instant Win number, you can win more than one Instant Win prize.
What happens to Instant Wins that are not found?
An Instant Win is only awarded when its associated ticket number is validly purchased and allocated.
Any Instant Win numbers that remain unallocated when the competition closes remain unwon.
Prizes and Verification
Are your gold, silver and jewellery prizes genuine?
Yes. Precious-metal, jewellery, diamond and watch prizes are inspected and verified by the experienced team at Gold Bank Jewellers.
Where appropriate, we use professional equipment, including XRF analysis, to confirm precious-metal content.
What is XRF testing?
XRF analysis is a professional testing method used to assess the elemental composition of precious-metal items.
It allows our team to verify the metal content of suitable gold and silver prizes without relying only on visual inspection.
Do your photographs show the actual prize?
Wherever possible, our competition photographs show the genuine item being offered rather than a generic stock image.
Any lifestyle or illustrative imagery should be viewed alongside the actual prize photographs and competition description.
Do you have the prizes before launching competitions?
We already own every single one of our prizes prior to listing them on our site and securing them in our safes.
Where a prize is fulfilled or sourced following a draw, the relevant information will be explained on the competition page or in its applicable terms.
What is a cash alternative?
Some competitions allow the winner to choose a stated cash payment instead of receiving the main physical prize.
Where available, the cash alternative amount will be displayed on the relevant competition page.
Can I choose cash instead of the prize?
Only where a cash alternative is clearly offered on the competition page.
If no cash alternative is advertised, the winner receives the stated prize.
Winners and Delivery
How will you contact me if I win?
We will contact you using the telephone number and email address registered to your Gold Bank Competitions account.
Please make sure your account details remain accurate and up to date.
What happens if I miss your call?
Do not worry. We will make reasonable attempts to contact the confirmed winner using the details registered to their account.
You can also contact our team if you believe you have won and have missed a call or message from us.
Can I collect my prize?
Yes. Collection from Gold Bank Jewellers in Nottingham can usually be arranged.
Our team will agree suitable collection arrangements with the verified winner.
Can my prize be delivered?
Yes. Most prizes can be securely delivered to a verified United Kingdom address.
The delivery method may vary depending on the value, weight and nature of the prize. Identification may be requested before a high-value prize is released.
How long does prize delivery take?
Most prizes are prepared and dispatched promptly after the winner has been verified and has confirmed their delivery details.
Bespoke, specialist or high-value items may require additional preparation or security arrangements.
Will I need to provide identification?
Identification or address verification may be required before a high-value prize is collected, dispatched or paid.
This protects the genuine winner and helps prevent prizes from being released to the wrong person.
Will my win be published?
Winner information may be published on our website and social-media pages in accordance with our competition terms and privacy policy.
We do not publish unnecessary personal contact information.
Payments and Accounts
Is payment secure?
Payments are processed using secure specialist payment systems.
Gold Bank Competitions does not directly store your full card details.
Why has my payment been declined?
A payment can be declined by your bank or card provider for several reasons, including incorrect details, security checks, insufficient funds or online-payment restrictions.
Check your payment information or contact your bank before attempting the payment again.
What happens if money has left my bank but I cannot see my tickets?
Some unsuccessful or interrupted payments may initially appear as pending with your bank.
Check your Gold Bank account and confirmation emails first. If no completed order appears, contact our support team with the time and amount of the attempted payment.
Please do not send full card details.
I have forgotten my password. What should I do?
Select the password-reset option on the login page and follow the instructions sent to your registered email address.
Check your junk or spam folder if the reset email does not arrive within a few minutes.
Can I update my account details?
Supported account details can be updated from your customer account area.
Contact our team when you need help changing information that cannot be edited directly.
Why have I not received my confirmation email?
First check your junk, spam or promotions folder.
You should also check that the email address registered to your Gold Bank account is correct. Your completed orders and ticket numbers should remain available within your account.
Responsible Participation
Do I need to be over 18 to enter?
Yes. Paid entries are only available to customers aged 18 or over who meet the eligibility requirements set out in our terms and conditions.
Can I ask you to restrict or close my account?
Yes. Contact our support team if you would like assistance restricting access to or closing your account.
We encourage customers to enter for enjoyment and only at a level they can comfortably afford.
Can I create another account after asking to be restricted?
No. Customers should only maintain one account and must not create replacement or duplicate accounts to bypass an account restriction.
Can more than one person use the same account?
No. Each account should belong to one individual and the registered account holder should be responsible for all entries placed through it.
Can't Find Your Answer?
Submit your question directly to the Gold Bank team. We will reply to you and may add helpful questions to this page for other customers.